Telehealth Insurance

Any health care professional providing virtual care through an online or digital platform should protect themselves with a Telehealth Insurance policy package.

Every telehealth practice is unique, and insurance requirements may vary; a comprehensive policy package for telemedicine practitioners will typically include the following coverages:

• Professional Liability Insurance, also known as Malpractice Insurance, offers coverage for actual or alleged negligence, errors, omissions, or failure to deliver a service as promised. In some cases, the result may be a bodily injury. If a patient or client feels the service you provided didn’t have the expected results, they could sue. For example, you provide counselling services and fail to take proper account of a patient’s health history, which leads to inappropriate recommendations and treatment. They sue you for negligence as a result. In addition to legal fees and damages, Professional Liability Insurance can protect you where a waiver won’t, as waivers are not always enforceable forms of protection in a court of law.

• Cyber Liability Insurance is critical for health practitioners storing client information or using an online platform to manage their patient’s care. This policy provides financial protection against network security and privacy issues, such as a data breach. It also covers damage to computer and data infrastructure systems and provides financial coverage for notification costs, legal fees, credit monitoring, and crisis management.

• Product Liability Insurance: The emergence of virtual care has resulted in rapid innovation regarding mobile health solutions. Wearable devices, monitors, and sensors that sync with an online platform make sharing and interpreting health data more manageable for both the providers and patients. Product Liability Insurance is a policy that provides coverage for bodily injuries or property damage caused by a product you develop, manufacture or sell. This coverage may also apply to apps you create.

• Commercial General Liability, also known as “slip-and-fall insurance,” is a basic form of coverage that protects against day-to-day risks you may encounter while running your business. It protects your business against claims of actual or alleged third-party bodily injury or property damage that result from your business practices. If you operate a physical location in addition to providing virtual services, you need CGL to cover medical fees and legal expenses, regardless of the lawsuit’s outcome.